Mental Health Administrative – Marketing Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming patient calls and provide inquiries with professional and compassionate answers.

• Inform prospective patients about the services and treatment options that are available.

• Assist in scheduling consultations for new patients and follow-up appointments.

• Conduct follow-up communications with patients and send appointment reminders.

• Deliver exceptional customer service to enhance the patient experience.

• Complete the onboarding and intake processes for new patients.

• Create and maintain new patient profiles and records in Simple Practice.

• Execute insurance pre-qualification and eligibility assessments.

• Organize patient documentation, forms, and necessary paperwork.

• Ensure accurate patient records and administrative workflows are maintained.

• Facilitate communication between patients and healthcare providers.

• Update and manage the practice's profile on Psychology Today.

• Assist in updating and modifying website content.

• Support Google Ads campaigns and various marketing initiatives.

• Contribute to enhancing online visibility and efforts for patient acquisition.

• Aid in projects for practice growth and outreach activities.

⛳️ Requirements

• Familiarity with Simple Practice is required.

• Prior experience in healthcare, behavioral health, psychology, or mental health practices is preferred.

• Strong skills in patient communication and customer service are essential.

• Experience with patient intake, insurance verification, and appointment scheduling is necessary.

• Basic skills in website editing are required.

• Exposure to Google Ads or support in digital marketing is a plus.

• Excellent written and verbal communication skills in English are a must.

• Must be organized, proactive, and detail-oriented.

• Comfortable managing both administrative and marketing responsibilities.

• Proficiency in clear spoken and written English is required.

• Relevant work experience is mandatory.

• Candidates must be able to provide an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].

• Availability for video meetings with the camera on (when required) is necessary.

• Device: A reliable laptop or desktop computer is required.

• Internet: A high-speed connection (minimum 25 Mbps) is essential.

• Audio: A noise-canceling headset is needed.

• Video: A webcam for virtual meetings is required.

• Workspace: A quiet, professional environment is necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be requested to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to assist you in performing at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.