Membership Manager

This is a fully remote position, open to applicants in Brazil, +4 more countries.

📋 Description

• Oversee the complete membership lifecycle, from outreach to prospects and converting them to onboarding coordination and eventual offboarding.

• Interact with high-net-worth prospects while managing the membership pipeline effectively.

• Ensure CRM accuracy and provide a seamless experience for members.

• Perform independent outreach through phone, video, and email communications.

• Schedule and prepare for high-touch conversion discussions with the founders.

• Evaluate incoming Expressions of Interest for cultural compatibility and verify against category capacity limits.

• Maintain precision in the CRM while tracking stage counts and velocity.

• Monitor regional category caps and ensure strict compliance.

• Develop, enhance, and refine playbooks, scripts, and templates for the conversion process.

• Manage the complete application and screening process, including coordinating background checks and reference calls.

• Process invoicing for verification fees and member dues, while tracking receivables in collaboration with the Finance team.

• Oversee the intake process for member-recommended experts and referral pipelines.

• Conduct the offboarding and seat-reopening processes.

⛳️ Requirements

• Minimum of 3 years experience in membership management, community management, customer success, business development, sales, executive support, or a similar client-facing position.

• Demonstrated ability to manage pipelines and guide prospects through various stages of a sales or membership funnel.

• Exceptional interpersonal and relationship-building skills, capable of engaging and influencing high-net-worth individuals and senior professionals.

• Proficient in conducting outreach through phone, video calls, email, and other communication channels.

• Practical experience with CRM systems, ensuring accurate record keeping, pipeline stage management, and reporting.

• Outstanding organizational skills with a keen attention to detail, capable of handling multiple priorities at once.

• Experience in creating or enhancing operational processes, playbooks, templates, and workflows.

• Comfortable managing background checks, reference checks, and screening procedures.

• Ability to work autonomously, take initiative on projects, and excel in a fast-paced environment.

• Strong analytical and problem-solving capabilities.

• **English Proficiency:** Excellent verbal and written communication skills in English, including strong pronunciation, fluency, and the capability to communicate confidently and professionally with founders, prospects, and members.

• Familiarity with AI-driven screening tools or automation platforms is an advantage.

• Highly proactive, persuasive, and service-oriented, dedicated to providing an exceptional member experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Access to exclusive member events and networking opportunities.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to support work-life balance.