Membership Engagement Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Achieve or surpass revenue goals for new memberships and member renewals.

• Assist in the sales of TM Forum services and programs, which include training, coaching, tools, conformance, and certifications.

• Concentrate on Eastern European markets, while managing select accounts outside the region.

• Provide support to the Global Research & Media Sales Team for both existing and broader European accounts.

• Create and sustain a qualified prospect pipeline.

• Oversee member renewals and engagement for designated accounts.

• Keep precise Salesforce records, including opportunity records, reporting, pipeline management, and forecasting.

• Enhance and strengthen existing member relationships through effective communication, meetings, calls, and marketing materials.

• Elevate TM Forum’s visibility by participating in industry conferences and events.

• Work collaboratively with regional teams, Engagement Managers, Program Management, Marketing, and Sales Enablement teams.

• Ensure that member feedback shapes value propositions, marketing strategies, and collateral.

• Cultivate telecommunications and technology industry knowledge to provide advice to members and identify opportunities.

⛳️ Requirements

• Prior experience in the telecoms industry is mandatory.

• Previous account management and sales experience is essential.

• Ability to establish trusted relationships, identify growth opportunities, and manage a sales pipeline.

• Knowledge of the digital economy is a plus.

• Experience in Eastern European markets and the broader telecommunications ecosystem would be advantageous.

• Results-driven, highly organized, and capable of managing multiple priorities.

• Customer-centric, with the ability to comprehend member needs and devise valuable solutions.

• Strong interpersonal, communication, and organizational abilities.

• Ability to engage stakeholders at all levels and collaborate across countries, cultures, and time zones.

• Excellent digital and analytical competencies.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Comfortable using CRM, reporting, and business support systems.

• Familiarity with structured sales processes.

• Working knowledge of Salesforce or similar CRM and business intelligence platforms is advantageous.

• Self-disciplined, proactive, and capable of working both independently and collaboratively.

• Curious, adaptable, and dedicated to continuous learning.

• Willingness to develop expertise in telecommunications, TM Forum frameworks and programs, and member challenges.

• Comfortable working within a small, geographically distributed European team.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Access to ongoing professional development and training.

• Competitive salary and performance-based incentives.

• Flexible working arrangements to support work-life balance.