Membership Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Foster trusted relationships with senior leaders from Fortune 1000 member organizations through consistent outreach and proactive engagement.

• Implement structured member health campaigns to ensure active participation in peer connections, in-person summits, discussion forums, research initiatives, and other engagement opportunities.

• Organize and coordinate executive member introductions, advisory calls, and peer connections.

• Collaborate with Membership Directors to identify memberships at risk early and execute retention and engagement strategies prior to renewal.

• Assist with membership renewals by coordinating outreach, collecting feedback, scheduling renewal discussions, and preparing account insights for Membership Directors.

• Enhance relationships within current member companies by identifying additional executives who would benefit from involvement.

• Maintain precise CRM records, member health information, and account activity to facilitate informed decision-making.

• Collaborate across Membership, Research, Marketing, and Operations to provide a seamless member experience.

• Utilize PowerBI dashboards and AI tools to monitor member health, recognize trends, prioritize outreach, and enhance operational efficiency.

• Consistently seek opportunities to enhance workflows, member engagement, and operational processes.

⛳️ Requirements

• 1–4 years of experience in Customer Success, Account Management, Membership, Community Management, Client Services, Sales, or a related relationship-focused position.

• Outstanding communication abilities, both written and verbal.

• Strong organizational capabilities with the capacity to manage multiple priorities at once.

• A proactive attitude that enjoys outreach, problem-solving, and facilitating others' success.

• Excellent attention to detail and comfort navigating CRM systems and data.

• A desire to understand how enterprise executives make strategic business decisions.

• Strong teamwork skills and a collaborative mindset.

• Curiosity about AI and a passion for utilizing new technology to enhance efficiency and member experiences.

• Familiarity with Salesforce, Microsoft Office, Power BI, or similar business systems is advantageous.

🏝️ Benefits

• A competitive compensation package

• Remote work model providing the flexibility to work from home

• A Flexible Paid Time Off Policy, 12 paid company holidays, and Summer Hours to ensure you can recharge

• Comprehensive group benefits including health, dental, and flexible spending accounts to support your well-being

• Occasional travel opportunities to experience our events in person

• Genuine opportunities to advance your career in a high-growth environment where your contributions are valued