Membership Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• The Membership Associate is responsible for processing and maintaining documentation associated with PO participation and health plan enrollment.

• Inputs and updates client information within the customer relationship management software.

• Ensures the accuracy of the membership roster for designated physician organizations.

• Independently manages several assigned tasks, delivering exceptional customer service to both internal and external clients.

• Submits and monitors applications and terminations for practices and physicians, following up as necessary.

• Works collaboratively with practice coaches to gather accurate data for enrollment.

• Compiles and maintains current and precise data for all providers across databases and online systems.

• Maintains strict confidentiality regarding sensitive physician information and membership documentation.

• Regularly communicates with practices concerning physician updates, information requests, and general maintenance.

• Engages with health plan representatives to resolve outstanding issues.

• Collaborates with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments.

• Partners with the membership team and Operations Manager to enhance and optimize existing processes.

• Attends mandatory and routine meetings as required.

• Performs additional duties as assigned, demonstrating flexibility to adapt to changing business needs.

⛳️ Requirements

• A High School Diploma is required.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Possesses excellent time management, project management, organizational, and communication skills (both written and verbal).

• Ability to work independently and proactively identify and complete tasks on time, with the capability to prioritize and manage multiple responsibilities.

• Effective interaction with external and internal customers while maintaining a professional business demeanor.

• Must be a team player, thriving in a collaborative work environment.

• Comfortable with computers and software applications; has a strong aptitude for learning new technology.

🏝️ Benefits

• Flexible work schedules and remote work options are offered for many positions.

• Health, dental, and vision insurance is covered up to 80% for employees, dependents, and domestic partners.

• A comprehensive time-off plan includes 21 days of PTO in your first year.

• Two paid volunteer days and 11 paid holidays are provided.

• 12 weeks of paid parental leave is available for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistant Program and Clinical Employee Reimbursement Program are offered.

• 401(k) plan with up to a 4% match is available.

• Stock options are provided.

• And much more!