This is a fully remote position, open to applicants in Alaska, +9 more states.

📋 Description

• Respond to member emails in accordance with Virta's policies and standards.

• Be available for live chat during business hours to address inquiries from applicants, pre-applicants, and members.

• Make phone calls to members to assist in resolving problems and troubleshooting issues.

• Appropriately escalate member concerns to relevant teams and internal stakeholders to ensure that the member's voice is represented within the company.

• Achieve internal success metrics related to quality assurance, response times, productivity goals, and accuracy.

• Provide assistance with various tasks as needed to support the broader Member Support and Virta teams.

⛳️ Requirements

• 1-3 years of experience in a customer-facing role.

• Ability to seamlessly navigate between multiple member interactions and internal systems while working towards clearly defined Member Support objectives.

• Experience and comfort with technology, digital tools, and systems (preferably familiarity with Zendesk).

• Strong and effective communication skills, with the capacity to listen, comprehend issues, and problem-solve.

• Excellent written and verbal communication abilities.

• Willingness to work a variety of shifts and schedules as needed (including nights, weekends, and holidays).

• Comfortable working remotely and self-motivated.