Member Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Professionally and efficiently manage both inbound and outbound phone communications.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and comprehensively document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex matters to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and guarantee data accuracy.

• Monitor open cases and follow up as necessary to ensure prompt resolution.

• Achieve quality, productivity, and service-level goals.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• Possess a high school diploma or equivalent qualification.

• A minimum of 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Robust interpersonal and relationship-building skills.

• Ability to communicate in a clear, professional, and empathetic manner.

• High attention to detail and a commitment to accuracy.

• Capability to manage multiple tasks and priorities simultaneously.

• Strong organizational and time-management abilities.

• Ability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer skills and data-entry proficiency.

🏝️ Benefits

• Paid Training - typically lasts 1-2 weeks from 9:00am-6:00pm, Monday to Friday (EST).

• Employment Status - Full Time, 40 hours per week, benefits eligible on the 1st of the month after 60 days.