Member Support Specialist

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage both inbound and outbound calls, as well as respond to text messages and emails.

• Oversee casework and accurately document all interactions.

• Deliver an exceptional customer experience.

• Address routine customer issues at first contact whenever feasible.

• Refer complex issues to the appropriate team when necessary.

• Adhere to established processes and compliance standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Capability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to precision.

• Ability to juggle multiple tasks and priorities at once.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as collaboratively within a team.

• Proficient with CRM, case management, or customer support systems.

• Basic computer skills and data entry capabilities.

🏝️ Benefits

• Paid Training - typically lasts 1-2 weeks, from 8:00 am to 5:00 pm Mon-Fri (CST)

• Benefit eligibility begins on the 1st of the month following 60 days of employment.