Member Support Specialist

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Professionally and efficiently manage both inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within the company's systems.

• Accurately and completely document all customer interactions.

• Resolve standard customer issues and inquiries on the first contact whenever feasible.

• When necessary, escalate complex issues to the appropriate team.

• Adhere to established processes, workflows, and compliance standards.

• Ensure data accuracy by maintaining precise records.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Fulfill quality, productivity, and service-level expectations.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Excellent active listening skills are essential.

• Strong interpersonal skills and the ability to build relationships.

• Capable of communicating clearly, professionally, and with empathy.

• Exceptional attention to detail with a commitment to accuracy.

• Ability to manage multiple tasks and priorities concurrently.

• Strong organizational and time management skills are required.

• Ability to work independently as well as collaboratively within a team.

• Proficient in CRM, case management, or customer support systems.

• Basic computer skills and data-entry capabilities are necessary.

🏝️ Benefits

• Paid Training - typically lasts 1-2 weeks from 7:00am-4:00pm Mon-Fri (MST)

• Employment Status - Full Time, 40 hours, eligible for benefits on the 1st of the month following 60 days