Member Services Representative

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• The Member Services Representative is highly organized and demonstrates a proactive approach, effectively functioning with minimal supervision.

• Exhibits strong customer service skills while making outbound calls and handling inbound calls from clients.

• Facilitates account resolutions through negotiation and accurately records actions in the collection systems.

• Keeps customer contact information current within the collections systems.

• Assists in other queues to promote teamwork within the department and escalates calls as necessary.

• Acts as a liaison between ABC and the Club Operations Managers.

⛳️ Requirements

• Proficient in Microsoft Office Suite.

• Exceptional phone and communication abilities.

• Strong time management skills, capable of handling multiple tasks simultaneously.

• Excellent follow-through and meticulous documentation skills.

• Attention to detail and the capacity to multi-task and meet deadlines independently.

• Strong problem-solving, research, resolution, and data analysis capabilities.

• High School diploma or GED is required.

• 1-4 years of administrative experience is needed.

• Proficiency in Microsoft Office is essential.

• Previous experience in collecting dues is preferred.

• An Associate’s or Bachelor’s Degree is preferred.

🏝️ Benefits

• Free Membership.

• Employee Discount.

• Paid Time Off.

• Health Benefits for Full-Time Employees.