Member Services Agent

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Engage with existing or potential Members through voice and email while maintaining a professional, positive, and personable demeanor.

• Utilize your discretion to address inquiries related to returns, tracking, and order adjustments without relying on a predefined script.

• After mastering the fundamental skills, you will have the chance to manage more intricate situations and transition to alternative communication channels such as messaging or social media.

• Availability to work any shift from Monday to Sunday between 9am and 9pm EST is required.

⛳️ Requirements

• A High School Diploma or its equivalent is necessary.

• 1-3 years of experience in a Contact Center setting (experience in e-commerce or luxury retail is highly advantageous) within the past 5 years.

• Competent in relevant computer applications and capable of navigating multiple systems at once.

• Must possess fluency in English.

🏝️ Benefits

• Participation in a 401(k) plan.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Basic life insurance benefits.

• Stock options available.