Member Service Representative – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service to both internal and external Copart clients.

• Offer inbound telephone support to Copart Members throughout their membership duration.

• Comprehend Copart procedures and provide solutions and assistance.

• Recognize client requirements and deliver suitable solutions.

• Conduct and receive calls in a professional manner.

• Strive for first-call resolution.

• Utilize company resources to collect information and fulfill customer requirements.

• Uphold call quality and productivity standards.

• Execute additional tasks as assigned.

⛳️ Requirements

• Ability to demonstrate empathy within the workplace.

• Preferred one year of office support experience in a customer service capacity.

• High School diploma required.

• Exceptional customer service skills and a positive attitude.

• Strong written and verbal communication abilities.

• Proficient in Microsoft Office Applications.

• Strong attention to detail.

• Effective problem-solving skills.

• Computer proficiency, specifically in the MS Suite.

• Typing speed of at least 45 words per minute.

• Professional appearance is essential.

• Capability to multitask in a dynamic environment.

• Bilingual abilities are a plus.

• Willingness to work occasional overtime as required.

• For U.S. applicants and employees only: information regarding E-Verify and Right to Work.

🏝️ Benefits

• Medical coverage.

• 401k plan.

• ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months).

• Along with many other employee benefits.

• A workplace that emphasizes diversity, inclusion, and collaboration.