Member Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional experiences for members by addressing inquiries in a polite, professional, and highly accurate manner.

• Cultivate valuable relationships with members through active listening and engagement to identify their needs and offer positive solutions.

• Manage intricate member requests while collaborating across multiple workgroups.

• Execute financial and account maintenance transactions conducted by the Call Center.

• Actively promote member interest in Credit Union products and services.

• Inform members on how to achieve their financial objectives and utilize self-service options.

• Diagnose and resolve member issues effectively.

⛳️ Requirements

• 2 to 5 years of experience in a call center environment.

• High school diploma, GED, or an equivalent qualification.

• Proficient in writing and speaking in English, utilizing correct spelling and grammar.

• Basic mathematical skills, including the ability to calculate rates, ratios, and percentages using a 10-key.

• Competent in using essential applications in a Windows-based environment, such as Outlook, Word, Excel, and Zoom.

• Moderate keyboarding skills at a speed of 40 words per minute.

• Familiarity with Customer Relationship Management (CRM) and document storage systems.

🏝️ Benefits

• Bonus/incentives available for all regular employees.

• 401(k) plan with an 8% company contribution.

• Medical, dental, and vision insurance for employees and their dependents, covered at 80%.

• Paid time off (PTO) and paid sabbaticals.

• Tuition reimbursement offered.