Member Experience Advocate

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Manage incoming calls in a dynamic call center setting, with occasional outbound calls and offline follow-up tasks, including provider outreach and research.

• Maintain a positive demeanor and composure while resolving challenging situations and nurturing relationships with both satisfied and dissatisfied members.

• Implement standard operating procedures (SOP) while identifying and suggesting process enhancements for an improved member experience.

• Exhibit dedication to the organization’s values, practices, policies, and procedures in all interactions.

• Cultivate expertise across multiple business lines to provide adaptable support and ensure service continuity.

• Adjust to changing business demands by gaining cross-functional knowledge and contributing to other operational areas.

• Undertake additional responsibilities consistent with the role's scope and level, as assigned.

⛳️ Requirements

• Over 1 year of relevant work experience.

• High school diploma or equivalent.

• Capacity to work a weekly schedule that is adjusted to fulfill member and business requirements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401k.

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VPTO).