Member Engagement Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through phone, email, and live chat to address inquiries and deliver outstanding service.

• Assist participants in determining eligibility for and selecting appropriate health or wellness programs.

• Address inquiries, conflicts, and escalations with professionalism and compassion.

• Aid in outbound campaigns and outreach initiatives to connect with potential members.

• Verify insurance benefits and eligibility utilizing healthcare workflows, billing processes, and medical terminology.

• Uphold performance metrics and maintain quality standards.

• Work collaboratively with colleagues and provide feedback to enhance processes and the member experience.

• Embody Solera Health’s mission and values in each interaction.

⛳️ Requirements

• 1–2 years of customer service or call center experience is mandatory.

• A high school diploma is required.

• A bachelor’s degree is preferred.

• Proficient in navigating various computer systems, call center tools, and chat platforms.

• Excellent written and verbal communication abilities.

• Capable of simplifying complex information for better understanding.

• Driven by goals, quality benchmarks, and a commitment to continuous improvement.

• Accurate and methodical in documenting information.

• Minimum typing speed of 45 words per minute.

• Dependable, high-speed internet connection suitable for video calls and remote system access.

🏝️ Benefits

• Flexibility to work remotely from home.

• Classroom-based training provided in the first week.

• Ride-along training with an experienced team member during the second week.

• Continuous coaching, regular feedback, performance evaluations, and opportunities for growth.

• A supportive and collaborative team culture.

• Opportunities for advancement into other roles within healthcare operations and beyond.