Member Care Representative I – Collections and Loss Mitigation

This is a fully remote position, open to applicants in California.

📋 Description

• Engages and collaborates with members to swiftly address delinquent and negative accounts.

• Conducts a high volume of inbound and outbound calls to negotiate payment arrangements for overdue accounts.

• Identifies, investigates, and resolves issues related to delinquent and negative account activities.

• Informs members about the options available to address their delinquency.

• Prepares and processes the necessary documentation to rectify delinquent accounts.

⛳️ Requirements

• A successful completion of a High School education is mandatory.

• Six months to one year of experience in general collection tasks within a collection setting.

• Excellent oral and written communication abilities.

• Familiarity with collection laws, regulations, and policies.

• Must have adequate manual dexterity to effectively operate an online computer terminal and other standard office equipment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.