Member Care Rep II – Collections and Loss Mitigation

This is a fully remote position, open to applicants in California.

📋 Description

• Engages and communicates with members to swiftly address delinquent and negative accounts.

• Instruct members to enhance account retention and reduce non-performing asset accounts.

• Handle a substantial volume of incoming and outgoing calls.

• Detect, investigate, and rectify issues related to delinquent and negative account activity.

• Manage incoming phone inquiries from members and staff for the resolution of delinquent accounts.

• Utilize skip tracing methods to locate the collateral of credit unions.

• Maintain a comprehensive understanding of state and federal laws and regulations concerning credit union compliance.

• Conduct research and provide responses to inquiries from branches, members, and other departments.

• Carry out investigations to find members with delinquent and negative accounts.

• Interact with members and consumers to recognize and address their needs and offer appropriate solutions.

⛳️ Requirements

• Successful completion of a High School curriculum is mandatory.

• A minimum of two years of recent experience in progressive collection duties within a collection environment, which includes managing repossessions, installment loan collections (including VISA and Negative Shares), and initiating real estate foreclosure proceedings, or comparable experience in the Collection department or Loan department at Golden 1.

• Excellent verbal and written communication skills, familiarity with facsimile machines, ten key, microfiche, electronic banking equipment, VISA terminals, as well as knowledge of credit union and collection rules, regulations, and policies.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based incentives.

• A supportive work environment that values teamwork and collaboration.