MedTech Recall Specialist, Call Center

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Coordinate and reach out to key customers regarding medical device recalls

• Assist with voluntary product recalls

• Communicate with affected customers, providing upgrades and troubleshooting assistance

• Properly document all recall-related activities

• Make outbound calls to inform potentially impacted facilities

• Maintain confidentiality and uphold professionalism

• Follow the provided script and adhere to messaging protocols

• Execute data entry and management tasks within the designated database

• Relay customer feedback to corporate teams

⛳️ Requirements

• High School Diploma, GED, or Associate's Degree preferred but not mandatory

• Experience in customer service or a related field preferred

• A courteous and professional phone demeanor is essential

• Strong attention to detail and a commitment to quality documentation required

• Capacity to follow instructions

• Previous experience in healthcare preferred

• Prior experience with recalls preferred

• Proficient technical software skills are necessary

• Ability to work remotely from a home office is required

• Willingness to work across all time zones during business hours if necessary is required

🏝️ Benefits

• Opportunity for remote work from a home office

• Equipment will be provided

• Potential for incentive plans, bonuses, and/or additional forms of compensation

• Health and welfare benefits may be available