Medicare Part D Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and provide assistance to Everence Medicare Supplement members regarding Medicare Part D.

• Cultivate and sustain a comprehensive understanding of Medicare Part D prescription drug plans.

• Leverage the Medicare Planfinder online tool to guide members in selecting a suitable Medicare Part D prescription drug plan.

• Arrange and conduct meetings with members via phone or Microsoft Teams to discuss recommended prescription drug plans and aid in evaluating final plan selections.

• Reach out to members to gather additional information and conduct follow-ups.

• Audit Medicare Part D data entry forms and documentation to ensure precision.

• Record member interactions and plan specifics using the customer relationship management system (CRM) and document management system (OnBase).

• Collaborate with field offices to address member needs and guarantee coordinated service delivery.

• Perform other related tasks as necessary.

⛳️ Requirements

• Experience or a keen interest in engaging and communicating with members aged 65 and older.

• Strong focus on service excellence.

• High levels of accuracy and attention to detail.

• Exceptional verbal and written communication skills.

• Proven ability to effectively manage a busy schedule.

• Capacity to maintain strict confidentiality of client information.

• Ability to utilize both objective and subjective information to assist members in making informed plan decisions.

• Proficiency in using a computer and performing data entry tasks.

• Familiarity with medication names and medical terminology is preferred, but not mandatory.

• Basic understanding of Medicare functions is preferred, but not mandatory.

• Commitment to supporting the Everence mission of fostering financial well-being for faith-inspired living.

🏝️ Benefits

• None specified