Medical Virtual Assistant, Spanish - English Bilingual

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Schedule appointments and facilitate communication with patients.

• Verify insurance and process claims efficiently.

• Coordinate referrals as necessary.

• Manage and maintain patient records.

• Collaborate with healthcare providers and partners.

• Address patient inquiries through phone, email, and messaging platforms.

• Manage incoming faxes.

• Handle email and text communications, including sorting and responding.

• Prioritize administrative support related to billing.

• Act as a coordinator for both providers and patient care.

• Assist with activities related to remote patient monitoring.

⛳️ Requirements

• Exceptional communication skills in both Spanish and English (both verbal and written).

• A minimum of one year of experience in medical front office, medical administration, or care coordination roles.

• Strong background in healthcare administration.

• Familiarity with Elation or similar EMR systems is advantageous.

• Excellent customer service and patient engagement skills with a focus on scheduling, coordination, and support.

• Professional and polished phone demeanor.

• Patient, compassionate, and courteous attitude.

• Highly detail-oriented and meticulous.

• Ability to handle multiple tasks concurrently.

• Must be proficient in clearly speaking and writing in both Spanish and English.

• Relevant work experience is required.

• Must provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Availability for video meetings with your camera on when necessary.

• Device: A reliable laptop or desktop computer is required.

• Internet: A high-speed connection (minimum of 25 Mbps) is essential.

• Audio: A noise-canceling headset is required.

• Video: A webcam is necessary for virtual meetings.

• Workspace: A quiet, professional environment is needed.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Benefit from world-class support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be made available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Participate in proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on client needs and schedules.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted at the client's discretion. Paid time off is optional and contingent on client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.