Medical Virtual Assistant – Interventional Pain Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming patient and referral calls in real time while managing a high volume of phone inquiries with professionalism.

• Promptly return voicemails and patient callbacks, direct calls to the correct team members, and deliver exceptional service to both patients and referring providers.

• Assist in minimizing missed calls and ensure that patients receive timely, helpful, and compassionate support.

• Process and follow up on prior authorization requests with insurance companies.

• Confirm patient insurance eligibility and benefits prior to appointments, communicating any coverage concerns.

• Aid in billing follow-ups, address delayed claims, and collaborate with the billing department to resolve outstanding billing issues.

• Schedule, reschedule, and cancel appointments in Tebra EHR while coordinating appointment availability with clinical staff.

• Keep accurate patient records and documentation in the EHR, adhering to HIPAA compliance standards.

• Assist with daily administrative tasks to enhance office efficiency and mitigate scheduling delays and billing backlogs.

⛳️ Requirements

• Medical Office / Healthcare Experience: Required. Applicants must possess prior experience in a medical office, healthcare environment, or similar patient-facing administrative role.

• Clinical Background: Highly preferred. Candidates with an RN, LPN, Medical Assistant, or similar qualifications are strongly encouraged to apply.

• Insurance Verification & Prior Authorization Experience: Required. Candidates must demonstrate knowledge of insurance verification and prior authorization processes.

• Medical Billing / Claims Follow-Up Experience: Preferred. Familiarity with billing follow-ups, delayed claims, and insurance-related administrative tasks is highly beneficial.

• EHR Experience: Required. Candidates must have experience working with electronic health record systems. Experience with Tebra EHR is preferred but not mandatory.

• Excellent verbal and written communication skills in English.

• Professional, friendly, confident, and empathetic phone demeanor.

• Strong customer service abilities to support patients, referring providers, insurance companies, clinical staff, and billing teams.

• Capable of managing high call volumes while ensuring accuracy, patience, and professionalism.

• Highly organized with a strong attention to detail.

• Proficient in multitasking, prioritizing, and working efficiently in a fast-paced environment.

• Dependable, punctual, self-motivated, and proactive with minimal supervision.

• Strong problem-solving, critical thinking, and follow-through capabilities.

• Comfortable handling confidential patient information while upholding HIPAA compliance.

• Strong computer skills with the ability to navigate multiple systems simultaneously.

• Positive, team-oriented attitude, and able to maintain consistency during the scheduled hours.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-notch support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be made available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to ensure you can confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only available if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.