Medical Virtual Assistant – Front Desk, Mental Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee patient intake procedures.

• Handle prior authorization requests.

• Supervise and manage incoming email communications.

• Perform basic insurance verification during the intake phase.

• Check in patients according to the clinic's established workflow.

• Respond to phone calls and assist with front desk operations as necessary.

⛳️ Requirements

• Experience in healthcare administration.

• Knowledge of insurance verification processes.

• Familiarity with patient intake procedures.

• Excellent English communication skills, both written and verbal.

• Highly organized and detail-oriented.

• Capacity to learn and adhere to front desk workflows.

• Proficiency in AdvancedMD.

• **Preferred Experience** in any of the following roles or environments is beneficial:

• Mental health services.

• Medical Receptionist.

• Front Desk Medical Assistant.

• Patient Coordinator.

• Intake Coordinator.

• Prior Authorization Specialist.

• Medical Virtual Assistant.

• **Basic Requirements:**

• Must possess strong English speaking and writing skills.

• Relevant work experience is required.

• Must be able to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on when required.

• **Technical Requirements:**

• Device: A reliable laptop or desktop computer.

• Internet: High-speed connection (minimum of 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Webcam for virtual meetings.

• Workspace: A quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Enjoy access to top-notch support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to improve privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Benefit from our proprietary training on communication, client management, productivity systems, and best practices to enhance your performance as a VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off based on the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client, with paid time off being optional and contingent on client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.