Medical Virtual Assistant, EMR Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver reliable back-office administrative assistance for an expanding medical practice.

• Professionally respond to incoming patient calls throughout the business day.

• Manage voicemail messages and ensure timely return of patient calls.

• Collaborate with providers regarding patient inquiries and follow-up requirements.

• Submit and oversee prior authorization requests with insurance providers.

• Obtain laboratory results from Labcorp and Quest Diagnostics and upload them into Jane Health EMR.

• Handle incoming and outgoing medical faxes and maintain the electronic fax inbox.

• Accurately complete patient intake forms and other administrative documents.

• Efficiently manage prescription refill requests.

• Ensure precise patient documentation and assist with the management of medical records.

⛳️ Requirements

• At least 2 years of experience as a Medical Virtual Assistant or in U.S. healthcare administration.

• Practical experience with Jane Health EMR (Required).

• Background in a physician's office, medical clinic, wellness center, or healthcare practice.

• Strong comprehension of medical office workflows.

• Experience managing patient phone calls in a healthcare setting.

• Knowledge of Prior Authorization processes.

• Preferred experience in insurance verification.

• Familiarity with medical documentation.

• Experience in laboratory coordination.

• Skills in patient scheduling and communication.

• Proficient in electronic fax management.

• Capability in processing prescription refills.

• Strong multitasking and organizational abilities.

• Excellent written and verbal communication skills in English.

• High attention to detail.

• Ability to work autonomously with minimal oversight.

• Technical proficiency with Jane Health EMR (Required).

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access world-class support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be permitted by your client, with paid time off being optional and contingent on the client's offer.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Certain clients may provide bonuses, incentives, or additional hours based on your performance.