Medical Virtual Assistant, Bilingual Spanish-English – Pediatric Therapy

This is a fully remote position, open to applicants in United States, +4 more states.

📋 Description

• Manage incoming calls from patients, referrals, and general inquiries.

• Schedule, confirm, and follow up on patient appointments efficiently.

• Keep accurate records of patient calls, appointments, communications, authorizations, and billing hours.

• Monitor patient schedules, therapist availability, service coordination, and billable hours.

• Liaise with insurance companies regarding coverage, claims, and authorization requirements.

• Process insurance claims and assist with prior authorizations when necessary.

• Apply ICD-10, CPT, and HCPCS medical coding for claim submissions.

• Aid in credentialing documentation and fulfill insurance requirements.

• Convert therapy units into billable hours for effective scheduling and billing.

• Review therapist schedules to ensure the required billable hours are fulfilled and identify any gaps.

• Create and sustain Excel spreadsheets for schedules, authorizations, and billing hours.

• Utilize Excel functions such as formulas, sorting, filtering, and pivot tables for data management.

• Keep patient records in accordance with healthcare regulations and confidentiality standards.

• Provide administrative support, including document processing and patient correspondence.

• Assist with coordination of remote patient monitoring.

• Schedule interviews for Indeed candidates and coordinate their availability.

• Maintain supervision and tracking spreadsheets.

⛳️ Requirements

• A minimum of 1 year of experience in a related role, such as Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant.

• Understanding of medical billing, insurance verification, and claims processing.

• Experience in communicating with insurance providers regarding claims, coverage, or authorization requests.

• Familiarity with credentialing processes and prior authorization procedures.

• Knowledge of ICD-10, CPT, and HCPCS medical coding standards.

• Strong scheduling abilities and capacity to manage a high volume of calls and referrals.

• Experience with TheraBill or similar systems, or strong proficiency in scheduling systems.

• Proficiency in Excel, including the use of formulas, data organization, and reporting.

• Competence in converting therapy units into billable hours for scheduling and billing purposes.

• Exceptional attention to detail and ability to verify work for accuracy.

• Clear and direct communication skills.

• Strong English communication and organizational abilities.

• Capability to manage patient-sensitive information confidentially and professionally.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability to attend video meetings with the camera on when required.

• Reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps.

• Noise-canceling headset.

• Functional webcam.

• Quiet and professional work environment.

• Spanish-speaking candidates are preferred.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances available for independent contractors.