Bilingual Virtual Assistant – Medical Practice

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming patient phone calls using the practice's VoIP system (QUO/OpenPhone), which includes handling medication refill requests, scheduling inquiries, and general patient questions.

• Forward medication refill requests to the client for personal review and approval; do not process refills directly.

• Oversee and manage the practice's email inbox, which includes incoming medical-record faxes and inquiries from new patients through the website.

• Notify prospective new patients that there is a temporary waitlist in place and that new-patient appointments are not currently being scheduled.

• Assist current patients with inquiries regarding their upcoming scheduled appointments.

• Communicate directly with the client via WhatsApp, iMessage, or Zoom as necessary.

• Aid in documenting and maintaining Standard Operating Procedures (SOPs) during the practice's transition from an insurance-based model to a cash-based model.

⛳️ Requirements

• Proficiency in both English and Spanish is highly preferred.

• Possess a HIPAA certification.

• Comfortable using VoIP/phone systems such as QUO/OpenPhone along with standard email platforms.

• A minimum of 3 to 4 years of relevant experience in a medical office, patient-facing role, or as a virtual assistant.

• Exceptional attention to detail and the ability to exercise discretion when managing sensitive medical information.

• Dependable and self-motivated, with the capability to work independently with minimal daily supervision.

🏝️ Benefits

• Fully remote work environment.

• $50 birthday bonus.

• $200 testimonial bonus.

• No tracking required.