Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handling incoming calls from and making outgoing calls to patients, healthcare providers, and insurance companies regarding inquiries, appointments, and data verification;

• Upholding exceptional phone etiquette

• Collecting medical histories by navigating various Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen

• Confirming healthcare insurance coverage and eligibility

• Offering administrative assistance that encompasses: a) data entry, b) appointment scheduling, c) email management, d) record management, e) and time-keeping

• Overseeing health promotion, explaining care plans, managing admissions, new patient intake, and front-desk triage

• Fostering a professional relationship with healthcare providers and patients by serving as the main liaison

• Rigorously following and complying with HIPAA regulations

⛳️ Requirements

• Must possess excellent verbal and written communication skills in English

• A minimum of 1-2 years of experience in a healthcare-related role

• Knowledgeable in medical terminology

• A degree in a healthcare-related field is highly preferred

• Intermediate proficiency in Google Workspace and/or Microsoft Office

• HIPAA Certification is advantageous

• Strong attention to detail

• Unbiased and impartial

• Highly organized

• Computer literate

• Willingness to work night shifts

🏝️ Benefits

• Starting salary of $800 (USD) per month

• Employment Type: Independent Contractor

• Complimentary Training

• Paid Time Off

• HMO Coverage

• Optical Rewards

• Performance-Based Salary Increases

• Permanent Work From Home arrangement