Medical Support Assistant, Medical Receptionist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Schedule, cancel, and reschedule patient appointments and/or consultations; record no-show information; prepare for clinic visits; and oversee appointments and consultations.

• Offer general reception assistance in the Release of Information (ROI) offices at various healthcare facilities.

• Scan insurance cards, safeguard secure information, and complete all required insurance buffer (ICB) encounters.

• Digitally scan records and documents into an Electronic Medical Record (EMR) system to support Health Information Management (HIM) functions at medical centers.

• Handle outgoing and incoming phone calls.

• Assess requests for reimbursement of travel expenses and reconcile claims/vouchers for payments using electronic systems.

• Evaluate ambulance claims for eligibility and payment.

• Assist in coordinating transportation for eligible patients and collaborate with clinical teams to determine the appropriate mode of transportation.

⛳️ Requirements

• Must be a citizen of the United States of America.

• Ability to communicate clearly in spoken and written English.

• Proficient in using computer programs, typically involving spreadsheets, word processing, etc.; must log in and type at a speed of 40-50 words per minute with minimal errors.

• Extensive use of phones and computers, often at the same time.

• Knowledge of medical and hospital terminology, as well as clinic operations.

• Technically skilled to meet government requirements; training will be provided by SFVAHS on appointment management, VA policies, and procedures.

• A minimum of six months of experience in clerical, office, customer service, or other administrative roles that demonstrate the ability to acquire the necessary knowledge and skills for the position.

• Applicants may substitute one year of education beyond high school to meet qualifications.

• One year of education beyond high school or one to two years of relevant job experience is required.

• A combination of experience and education may qualify for an entry-level position where both education and experience are acceptable.

• Must be able to pass a required level of security clearance (NACI-level background check).

🏝️ Benefits

• Competitive packages are available for qualified candidates.