Medical Services Specialist, English and Spanish

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the resolution of all customer inquiries effectively.

• Deliver product and disease state information, ensuring compliance with Standard Responses for both on-label and off-label contexts.

• Offer exceptional customer service and prompt resolution to inquiries at the moment of customer engagement.

• Communicate messages, timely product updates, and specific offers to physicians, healthcare professionals, and consumers through outbound tele-service efficiently and consistently.

• Assess and escalate calls when necessary.

• Address non-telephone customer inquiries (e.g., email, fax).

• Adhere to all industry regulations, including those related to adverse events and product quality processes.

• Manage assigned projects within established timelines.

• Keep current with product knowledge, medical information, disease insights, and industry trends.

• Gather essential customer details and document interactions in the appropriate systems.

• Relay customer calls, issues, trends, programs, and solutions effectively.

• Collaborate with team members to navigate a diverse range of products, medical, and business challenges while sharing best practices.

⛳️ Requirements

• Fluency in English and Spanish at C1/C2 level is mandatory.

• Prior experience in a call center setting is preferred.

• Strongly preferred experience in providing medical information and customer service to healthcare professionals via phone.

• Proven ability to utilize information technology, PCs, and databases proficiently.

• Exceptional verbal, telephone, and written communication skills are essential.

• Capable of multitasking effectively.

• Strong problem-solving and decision-making abilities.

• Good time management, interpersonal, and organizational skills are required.

🏝️ Benefits

• 23 days of paid vacation annually.

• Replacement contract offered.

• EUR 1.50 daily Work From Home allowance.

• 100% remote work opportunity.

• Comprehensive medical insurance scheme.

• Technical hardware equipment provided by the company.

• Referral program that enables you to earn additional bonuses.

• Access to a global learning platform for personal and professional growth.