Medical Records Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Acquire medical records from healthcare providers, hospitals, and custodians.

• Prepare and dispatch formal requests, authorizations, and required documentation.

• Ensure adherence to HIPAA regulations and confidentiality protocols.

• Conduct follow-ups via email, fax, and phone to guarantee prompt retrieval.

• Collaborate with the accounting team for billing and invoicing processes.

• Maintain a detailed log of all pending requests and escalate any issues as necessary.

• Evaluate and organize incoming records for precision and compliance.

• Verify that all invoices are accurate and that all documentation is complete.

⛳️ Requirements

• Extensive experience with confidential data portals, invoicing, and reporting tools.

• Previous exposure to legal, financial, or healthcare record management.

• Skilled in record retrieval processes and document management.

• Exceptional attention to detail.

• Excellent organizational abilities.

• Problem-solving mindset with a proactive approach.

• Strong customer service orientation.

• A degree or certification in Administration, Healthcare, or a related field is preferred.

• Minimum of 2-3 years of professional experience in records management or related fields.

• Prior experience in legal, accounting, financial, or medical records is a significant advantage.

• Familiarity with case management or record tracking systems for monitoring request statuses and timelines.

• Proficient in MS Excel / Google Sheets for tracking and reporting purposes.

• Experience with email and communication tools for provider coordination.

• Knowledge of fax/digital fax platforms for record requests and follow-ups.

• Highly Preferred: Experience with medical records custodial/ROI platforms such as Ciox, Datavant, MRO, or ChartSwap.

• Proficient in English (both spoken and written) with strong communication skills to interact with U.S.-based legal teams.

🏝️ Benefits

• 100% remote work – Enjoy the flexibility to work from anywhere with a reliable internet connection.

• Collaborate with a mission-driven legal support team that emphasizes accuracy, accountability, and professionalism.

• Experience a supportive, flexible culture that prioritizes results over clock-punching.

• Access to ongoing training and professional development opportunities.

• Be part of a fast-paced, collaborative, and highly respected legal services provider.

• Performance Bonus: Based on the number of monthly record requests processed.

• Enjoy a healthy work-life balance.