Medical Records Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process, retrieve, review, and load relevant medical records and bills in both electronic and physical formats.

• Receive and fulfill requests for medical records from patients, attorneys, insurance companies, healthcare providers, and authorized third parties.

• Ensure that records are complete, accurate, and comply with HIPAA regulations and organizational policies.

• Upload, index, and systematically organize medical documentation within the case management system.

• Verify patient information and secure the necessary authorizations before releasing records.

• Monitor pending requests and communicate with healthcare providers to minimize delays.

• Identify any missing documentation and work with providers to obtain complete records.

• Maintain comprehensive tracking of requests, receipts, and processing timelines.

• Collaborate with legal, case management, and operations teams to assist active cases.

• Review records for completeness and escalate any discrepancies or concerns.

• Uphold confidentiality when managing sensitive medical information.

• Assist with audits and quality assurance initiatives.

• Support process improvement initiatives aimed at enhancing efficiency and reducing turnaround times.

⛳️ Requirements

• High school diploma or equivalent required.

• 2+ years of experience in medical records/medical billing, health information management, healthcare administration, a related field, personal injury, or workers' compensation.

• Solid understanding of HIPAA regulations and medical records privacy requirements.

• Familiarity with digital systems and various platforms.

• Strong organizational abilities and exceptional attention to detail.

• Excellent written and verbal communication skills.

• Capacity to prioritize multiple requests while adhering to deadlines.

• Proficient in Microsoft Office, particularly Excel and Outlook.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching.

• Health Savings Account (HSA).

• Life insurance.

• Disability coverage.

• Paid time off.

• Parental leave.

• Fully remote team environment.