This is a fully remote position, open to applicants in United States.

• Efficiently process all requests for release of information while ensuring accuracy and delivering high-quality customer service.

• Retrieve and return patients' medical records.

• Accurately scan medical documents and transmit them daily in accordance with requests and established protocols.

• Date stamp requests and highlight essential information to streamline processing.

• Validate requests and authorizations for the release of medical information.

• Conduct quality checks to ensure accuracy, confidentiality, and proper invoicing.

• Keep equipment in optimal working condition.

• Offer attentive and respectful customer service while addressing client concerns or issues.

• Handle incoming requests, open mail, manage telephone inquiries, and retrieve fax inquiries as necessary.

• Maintain a tidy, professional appearance and organized workspace.

• Stay informed about state laws and fee structures.

• Accept additional tasks, support facilities, and assist with backlog management.

• Adhere to client/site policies, HIPAA guidelines, state and federal regulations, and labor laws.

• Uphold confidentiality, security, and ethical standards when managing medical records.

• High School Diploma (GED) is mandatory.

• At least 2 years of prior experience in a medical records department or similar environment is preferred.

• Strong computer software skills are essential; a general working knowledge of Microsoft Word and Excel is required.

• Exceptional organizational skills are necessary.

• Ability to type at a speed of 50 words per minute is required.

• Proficient in using a fax machine, copier, and scanning equipment.

• Willingness to quickly learn new equipment and processes is a must.

• Self-motivated and a collaborative team player.

• Proven customer satisfaction skills are essential.

• Ability to manage multiple tasks simultaneously is required.

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.