This is a fully remote position, open to applicants in United States.

• Efficiently process all requests for the release of information, ensuring accuracy while delivering high-quality customer service.

• Protect patient privacy and guarantee that only authorized personnel have access to medical information.

• Retrieve and return patients' medical records.

• Accurately scan medical records and transmit them daily in accordance with established requests and procedures.

• Date stamp requests and highlight relevant data.

• Validate requests and authorizations for the release of medical information.

• Conduct quality checks to ensure accuracy, confidentiality, and proper invoicing.

• Keep equipment in optimal working condition.

• Provide excellent customer service while identifying client concerns or issues.

• Handle incoming requests, telephone inquiries, mail, and fax inquiries as necessary.

• Maintain a clean, organized, and professional work environment.

• Stay informed about state laws and fee structures.

• Assist additional facilities and manage backlogs as assigned.

• Adhere to client/site policies, HIPAA regulations, as well as state and federal laws.

• Uphold confidentiality, security, and ethical standards when dealing with sensitive medical information.

• High School Diploma (GED) is required.

• At least 2 years of prior experience in a medical records department or similar environment is preferred.

• Strong computer software skills are essential, with a general working knowledge of Microsoft Word and Excel required.

• Exceptional organizational abilities are mandatory.

• Must be capable of typing at least 50 words per minute.

• Proficiency in using fax machines, copiers, and scanning devices is required.

• Willingness to quickly learn new equipment and processes is essential.

• Must be a self-starter and a team player.

• Proven customer satisfaction skills are necessary.

• Ability to manage multiple tasks simultaneously is required.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours to promote work-life balance.

• Supportive team environment fostering collaboration and growth.