This is a fully remote position, open to applicants in United States.

• Timely and efficiently process all requests for release of information.

• Retrieve and return medical charts for patients.

• Accurately scan medical records and transmit them daily in accordance with requests and established standards.

• Date stamp requests and emphasize relevant data to streamline processing.

• Validate requests and authorizations for the release of medical information.

• Conduct quality checks to ensure accuracy, confidentiality, proper invoicing, and compliance.

• Keep equipment in optimal operating condition.

• Deliver exceptional customer service and resolve client concerns or issues.

• Handle incoming requests, open mail, respond to telephone inquiries, and retrieve fax inquiries as necessary.

• Maintain a professional appearance and adhere to the dress code.

• Keep a clean and organized work area while properly storing records and files.

• Stay informed about state laws and fee structures.

• Accept assignments, assist additional facilities, and help manage backlogs.

• Comply with client/site policies, HIPAA, state and federal regulations, and labor laws.

• Uphold confidentiality, security, and ethical standards when managing privileged medical information.

• High School Diploma (GED) is required.

• Preferred minimum of 2 years of prior experience in a medical records department or a similar environment.

• Strong computer software proficiency is essential; a general working knowledge of Microsoft Word and Excel is required.

• Exceptional organizational skills are a necessity.

• Ability to type at a speed of 50 words per minute.

• Proficient in using a fax machine, copier, and scanning equipment.

• Willingness to quickly learn new equipment and processes.

• Self-motivated and a collaborative team player.

• Demonstrated customer satisfaction skills are essential.

• Capacity to handle multiple tasks simultaneously.

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on team collaboration.