This is a fully remote position, open to applicants in United States.

• Accurately, efficiently, and promptly process all requests for the release of information.

• Retrieve and return patients' medical records.

• Scan medical documents accurately and transmit them daily as per requests and established procedures.

• Date stamp requests and emphasize relevant data.

• Validate requests and authorizations for the release of medical information.

• Conduct quality checks to ensure accuracy, confidentiality, and proper invoicing.

• Keep equipment in optimal operating condition.

• Deliver attentive and respectful customer service while addressing client concerns or issues.

• Receive incoming requests, manage mail, respond to telephone inquiries, and retrieve fax inquiries as necessary.

• Maintain a tidy, professional appearance and an organized workspace.

• Stay informed about state laws and fee structures.

• Assist additional facilities and manage backlogs as assigned.

• Adhere to client/site policies, HIPAA, state and federal regulations, as well as labor regulations.

• Uphold confidentiality, security, and ethical standards when managing privileged medical information.

• High School Diploma or GED is required.

• Preferably, a minimum of 2 years of prior experience in a medical records department or a similar environment.

• Proficient in computer software, with a general working knowledge of Microsoft Word and Excel required.

• Exceptional organizational skills are essential.

• Ability to type at a speed of 50 words per minute is necessary.

• Competence in using fax machines, copiers, and scanning equipment is required.

• Willingness to quickly learn new equipment and processes is essential.

• Must be self-motivated and a collaborative team player.

• Proven customer satisfaction skills are a must.

• Ability to handle multiple tasks simultaneously is required.

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment with a focus on teamwork.