This is a fully remote position, open to applicants in United States.

• Timely and efficiently process all requests for the release of information while ensuring accuracy and delivering high-quality customer service.

• Protect patient privacy and guarantee that access to medical information is restricted to authorized personnel.

• Collect and return patient medical charts as needed.

• Accurately scan medical records and transmit them daily in accordance with requests and established protocols.

• Date stamp requests and highlight relevant information to facilitate the processing.

• Validate requests and authorizations required for the release of medical information.

• Conduct quality checks to ensure accuracy, confidentiality, and proper invoicing.

• Keep equipment in optimal working condition.

• Deliver attentive and respectful customer service while addressing client concerns or issues.

• Handle incoming requests, manage mail, respond to telephone inquiries, and retrieve fax inquiries as necessary.

• Maintain a clean and organized workspace, properly storing records and files.

• Stay informed about state laws and fee structures.

• Assist additional facilities and manage backlogs as assigned.

• Adhere to client/site policies, HIPAA regulations, state and federal laws, and labor regulations.

• Uphold confidentiality, security, and ethical standards when managing sensitive medical information.

• Required: High School Diploma (GED).

• Preferred: A minimum of 2 years of prior experience in a medical records department or a similar environment.

• Strong computer skills are essential; a general working knowledge of Microsoft Word and Excel is required.

• Exceptional organizational skills are mandatory.

• Ability to type at a speed of 50 wpm is essential.

• Proficiency in using fax machines, copiers, and scanning devices is required.

• Willingness to quickly learn new equipment and processes is necessary.

• Must be self-motivated and a collaborative team player.

• Proven customer satisfaction skills are a must.

• Ability to manage multiple tasks simultaneously is required.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment.