Medical Records Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Request and gather medical records, invoices, reports, and supporting documents from hospitals, clinics, insurance companies, police departments, and other external entities through email, phone, and case management systems.

• Monitor outstanding requests across various parties simultaneously, keeping detailed logs of requested items, sources, and anticipated delivery dates.

• Follow up with external parties to ensure timely completion, escalating delays and addressing obstacles as necessary.

• Record, route, and maintain documentation in case management systems with precise filing, naming conventions, and metadata entry.

• Meet quality standards and deadlines for case files in a high-volume environment, often managing over 15 open requests.

• Provide status updates to internal team members regarding case file completion, outstanding items, and any blockers.

• Identify and flag incomplete or missing documentation early on to prevent delays in downstream litigation workflows.

⛳️ Requirements

• Excellent written and verbal English communication skills, with the ability to correspond professionally with external parties.

• Exceptional attention to detail when dealing with confidential medical and legal documentation.

• Demonstrated ability to handle multiple open requests simultaneously without losing items or missing deadlines.

• Comfortable working in process-driven, high-volume environments with established workflows and quality benchmarks.

• Persistence and strong follow-up skills when coordinating with external parties.

• Capability to work independently while maintaining clear communication with team members regarding progress and obstacles.

• Proficient in using email, spreadsheets, and web-based systems; quick to learn new software applications.

• Prior experience in legal support, medical records management, insurance claims processing, or back-office administration (preferred).

• Familiarity with case management systems such as FileVine, SmartAdvocate, or similar platforms (preferred).

• Experience in managing document requests or records retrieval in regulated healthcare or legal settings (preferred).

• Proven track record of managing high-volume workflows with accuracy metrics exceeding 95% (preferred).

🏝️ Benefits

• We offer comprehensive training for all candidates, regardless of their background or prior experience as a VA.

• Work hours typically align with standard business hours in the US, with some potential flexibility based on client needs.

• This position is entirely home-based.

• We prioritize the mental health of our team members and provide mental health days to support their well-being.

• In addition to the base salary, performance-based incentives are available.

• An annual review and appraisal process is in place.

• There are numerous opportunities for professional growth and advancement within the company.