Medical Records, Legal Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Request medical records and billing documentation from healthcare providers.

• Follow up on pending medical record and billing requests.

• Conduct balance checks and verify outstanding medical balances.

• Assist with administrative tasks related to subrogation.

• Ensure accurate documentation, records, and status updates are maintained.

• Communicate effectively with medical providers, insurance representatives, clients, and internal legal staff.

• Monitor requests until completion and proactively resolve any delays.

• Identify and escalate issues such as missing documentation or discrepancies.

• Assist with general administrative workflows concerning personal injury cases.

• Support pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances.

• Aid in property damage claims for motor vehicle accident cases, covering vehicle repairs, rentals, replacement vehicles, and related claim coordination.

⛳️ Requirements

• Previous experience at a U.S.-based personal injury law firm is strongly preferred.

• Experience with medical records retrieval and provider follow-up is essential.

• Familiarity with medical billing, balance verification, and associated documentation is required.

• Understanding of personal injury case workflows is necessary.

• Experience in communicating with medical providers, insurance companies, and clients is important.

• Strong written and verbal communication skills in English are needed.

• Excellent attention to detail and documentation abilities are essential.

• Comfort in making outbound calls and persistently following up on outstanding requests is expected.

• Ability to manage multiple open requests and follow-ups simultaneously is crucial.

• Strong organizational and task-management skills are required.

• Experience in supporting motor vehicle accident cases is a plus.

• Bilingual proficiency in Spanish and English is advantageous.

• Familiarity with legal case management systems is preferred.

• Comfortable navigating medical records portals and provider systems is necessary.

• Proficiency in Google Workspace and/or Microsoft Office is required.

• Experience using VoIP or phone systems for outreach to providers and clients is beneficial.

• Ability to quickly learn client-specific legal and case management platforms is important.

• Must be proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows.

🏝️ Benefits

• Opportunity for professional growth and development.

• Engaging work environment with a focus on teamwork.

• Competitive salary and benefits package.