Medical Record Review Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensuring exceptional customer service both internally and externally.

• Accurately generating necessary program reports or documentation in a timely manner.

• Actively engaging in the creation and refinement of departmental procedures and process documentation.

• Utilizing subject matter expertise in daily tasks to achieve team objectives, providing recommendations based on data interpretation and synthesis, and evaluating team needs to determine necessary actions.

• Proactively recognizing opportunities for process enhancement.

• Supporting the planning and/or execution of special projects.

• Safeguarding sensitive information.

• Addressing technical and subject matter challenges.

• Collaborating with others to identify and resolve issues or enhance processes.

• Serving as a liaison within the team and across the organization to fulfill client needs and coordinate service delivery.

• Complying with standard operating procedures (SOPs).

• Aiding in the creation, documentation, and implementation of departmental procedures.

• Participating in meetings and being a reliable resource for assigned projects.

• Assisting management with escalations when necessary.

• Contributing to training efforts.

• Effectively escalating issues and serving as the first point of escalation for Associate I.

⛳️ Requirements

• Bachelor’s Degree in a relevant field or 1-3 years of equivalent work experience.

• Over 3 years of experience in a specialized area related to this role.

• Exhibiting outstanding client service skills for both internal and external stakeholders.

• Possessing excellent written and verbal communication abilities.

• Demonstrating effective problem-solving skills.

• Capable of adapting to a continually changing environment.

• Familiar with successfully meeting critical deadlines.

• Able to work independently as well as collaboratively within a team.

• Proficient in the Microsoft Office Suite.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• 401K

• PTO

• Sick days