Medical Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Managing incoming calls from patients, caregivers, and healthcare professionals.

• Scheduling, confirming, rescheduling, and canceling appointments.

• Registering new patients while gathering demographic and insurance details.

• Addressing general inquiries about services, locations, providers, and availability.

• Verifying insurance eligibility and acquiring necessary information prior to appointments.

• Directing urgent calls or clinical inquiries to the relevant department or therapist.

• Following up with patients regarding appointments, referrals, or any missing documentation.

• Maintaining precise patient records within the practice management or EMR system.

• Delivering exceptional customer service while managing a high volume of calls.

• Ensuring patient information is kept confidential and adheres to healthcare privacy regulations.

⛳️ Requirements

• Outstanding verbal and written communication abilities.

• Demonstrated experience in a call center setting.

• Knowledge of CRM and EMR systems.

• Strong attention to detail and excellent organizational skills.

• Capability to work independently and availability for various shifts.

• Dependable and flexible in a fast-paced work environment.

🏝️ Benefits

• Comfortable working U.S. hours.

• Opportunity to work remotely from home.