Medical Information Trainee – Portugués, Call Center

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage and resolve inquiries related to products in the areas of pharmacovigilance, quality claims, medical information, and other queries, according to customer requirements in projects for the Portuguese market.

• Address and resolve inquiries and complaints from patients, pharmacies, and hospitals concerning products and applications from various Call Center projects in Portugal.

• Record, track, and comprehensively manage the inquiries received.

• Participate on a rotating basis in the availability system.

• Collaborate in other functions and activities related to the Medical Information Department.

⛳️ Requirements

• Residency for tax purposes in Spain is essential.

• Education in health sciences or chemistry is required.

• Native or high proficiency in European Portuguese, specifically the variant from Portugal.

• Experience in customer service is a plus.

• Basic skills in using computer tools: Office suite, etc.

• Strong communication skills, teamwork, adaptability, commitment, and a keen willingness to learn.

🏝️ Benefits

• Rotating participation in the availability system, with additional compensation.

• Full-time position from Monday to Friday.

• Flexible schedule from Monday to Thursday from 9 AM to 6 PM, with reduced hours on Fridays.

• 100% remote work.

• 20 annual working days of vacation.

• Training in various areas of the industry with free access to reference courses organized by the company.

• Exclusive discounts at a variety of stores, cultural events, leisure activities, travel, and more.

• Opportunity for permanent employment with the company upon completion of the internship period.

• Hybrid working model as mentioned in the wellness and work-life balance section.