Medical Information Specialist, Spanish Speaking

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Responding to technical inquiries received via phone, letter, email, and fax regarding assigned products in a precise, assured, and professional manner.

• Adhering to the specific Working Practices established with clients.

• Identifying adverse events and reports of defective products, and managing and reporting these in strict accordance with the agreed ProPharma SOPs and WPs.

• Translating documents from English to the target language or vice versa, and delivering these translated responses either verbally or in writing, ensuring quality control.

• Utilizing existing standard responses to craft medical information correspondence (via client databases) or coordinating with the Medical Information Support Services (MISS) department to facilitate the creation of medical information correspondence.

• Accurately logging all inquiries in a comprehensive and timely manner.

• Handling confidential information in compliance with Data Privacy regulations.

• Maintaining awareness of, and ensuring adherence to, the legal obligations and professional guidelines related to providing medical information on behalf of the Pharmaceutical Industry.

• Conducting quality checks on Adverse Events, Product Quality Complaints, and correspondence to ensure precision in all aspects of the role.

⛳️ Requirements

• A completed degree in Pharmacy or a related life science field.

• Native or C1 level proficiency in the target language and fluency in English.

• Strong skills in translation.

• Exceptional telephone etiquette.

• Capability to manage a high-volume workload and prioritize effectively.

• Keen attention to detail.

• Ability to work independently without supervision.

🏝️ Benefits

• Options for remote work.

• Opportunities for professional development.

• Flexible working hours.