Medical Information Specialist, LPN/RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Thoroughly document all Medical Information Requests, Adverse Events, and Product Quality Complaints with accuracy.

• Conduct compliance calls for volunteers participating in clinical and medical research trials.

• Enroll participants in educational seminars to enhance their knowledge.

• Provide support to patients enrolled in Patient Support Programs.

• Gather demographic information and track the disposition for product, sample, and literature fulfillment.

• Uphold high standards of quality and productivity for all client programs.

• Follow program scripts and guidelines closely.

• Collect information required by specific programs with precision.

• Demonstrate effective communication and tele-management skills.

• Engage with callers in an empathetic and understanding manner.

• Show adaptability within the department to optimize resource utilization.

• Comply with all company policies and Standard Operating Procedures.

• Exhibit strong organizational skills.

• Ensure the protection of patient privacy and confidentiality at all times.

• Update and submit your resume upon request for audits.

⛳️ Requirements

• Must hold a current US healthcare professional license: RN.

• Exceptional verbal, written, and listening communication skills.

• Proficient with computer keyboard and mouse.

• Capable of participating in frequent meetings and calls without interruption or disconnection.

• Familiarity with Call Center Telephone Technology.

• Possess a pleasant telephone demeanor.

• Ability to work autonomously as well as collaboratively within a team.

• Results-oriented with excellent organizational skills and the ability to work across functions.

🏝️ Benefits

• Competitive salary reflecting your experience, expertise, and contributions.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Opportunities for continuous growth through learning and leadership development.

• A collaborative culture where your ideas are appreciated.