Medical Information Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Thoroughly and precisely document all Medical Information Requests, Adverse Events, and Product Quality Complaints.

• Carry out compliance checks via calls with volunteers participating in clinical/medical research trials.

• Register participants for educational seminars.

• Offer patient support to individuals enrolled in Patient Support Programs.

• Gather demographic information and status for product, sample, and literature distribution.

• Uphold high quality and productivity standards across all client programs.

• Follow program scripts and guidelines diligently.

• Collect necessary information accurately as per individual program requirements.

• Demonstrate effective communication and tele-management capabilities.

• Engage with callers in a compassionate and understanding manner.

• Show adaptability within the department to enhance resource utilization.

• Comply with all company policies and Standard Operating Procedures.

• Exhibit strong organizational skills, managing multiple projects concurrently.

• Ensure the protection of patient privacy and confidentiality.

⛳️ Requirements

• Active US healthcare professional license: RN.

• Outstanding verbal, written, and listening communication abilities.

• Proficiency with a computer keyboard and mouse.

• Capability to participate in frequent meetings and calls without interruptions or disconnections.

• Familiarity with Call Center Telephone Technology.

• Friendly telephone demeanor.

• Ability to work independently as well as collaboratively within a team.

• Results-driven with excellent organizational skills and the ability to collaborate across functions.

🏝️ Benefits

• Competitive compensation that acknowledges your experience, expertise, and contributions.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-sponsored holidays.

• Recognition programs, contests, and awards.

• Ongoing growth opportunities through learning, leadership development, and career advancement support.

• A collaborative work culture where your ideas are appreciated and your contributions have a meaningful impact.