Medical Information Specialist, French & English Speaking

This is a fully remote position, open to applicants in France, +7 more countries.

📋 Description

• Translate documents from English to the target language and vice versa.

• Provide translated responses through phone or written communication.

• Manage and respond to drug information inquiries from healthcare professionals as well as consumers/patients.

• Communicate drug information either verbally or in written form.

• Recognize adverse events and product complaints during customer interactions.

• Collect information to create initial reports on adverse events and product complaints in accordance with SOPs.

• Comply with local regulatory authority requirements for post-marketing adverse event reporting.

• Determine the necessary information to be collected and the suitable depth of collection.

• Draft narratives for adverse events and product complaints along with custom responses to medical inquiries.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants to manage quality-related complaint processes.

• Analyze medical literature and create written materials for healthcare professionals.

• Assist with market research, competitive product analysis, system development, sales training, and field liaison projects.

• Engage in medical writing tasks.

• Take on on-call responsibilities as assigned.

• Enhance the customer service experience at the Medical Communications Call Centre.

• Participate in process improvements that impact call centre performance metrics.

⛳️ Requirements

• A degree in Life Sciences or healthcare, or an equivalent qualification.

• A strong clinical background.

• Exceptional verbal and written communication skills.

• Proficiency in English at a C1 level is mandatory.

• Native-level proficiency in French is crucial.

• Strong skills in translation.

• Preferred experience in call center operations, medical information, the pharmaceutical industry, or clinical environments, including medical writing.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Familiarity with Medical Information Management Systems, Safety Databases, or similar platforms.

• Legally authorized to work in the UK or European Union.

• Availability to work European hours between 8 am and 6 pm CET, Monday to Friday.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Options for remote work or home office flexibility.

• Possibility of working from a European Hub Office.

• A day off in lieu for working on Bank Holidays.

• Commitment to being an Equal Opportunity Employer.

• Dedication to Diversity, Equity & Inclusion initiatives.