Medical Information Client Manager – Team Leader

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure client satisfaction by overseeing designated clients, which includes implementation, ongoing management, regular check-ins, and meetings.

• Serve as the intermediary with client stakeholders to manage all elements related to the services offered by EVERSANA Medical Information Contact Center Medical Communications.

• Triage and address medical information inquiries from physicians, pharmacists, nurses, other healthcare professionals, consumers, and payers.

• Leverage medical information expertise to identify, research, and critically assess medical literature to formulate responses to medical inquiries.

• Manage requests through various channels and platforms (phone, email, CRM, chat, etc.).

• Oversee client invoicing and actively participate in client audits.

⛳️ Requirements

• An advanced healthcare degree in Life Sciences, a healthcare degree, or an equivalent qualification.

• Must be fluent in English, with proficiency in speaking, reading, and writing.

• One to two years of experience in Medical Information and/or the pharmaceutical industry.

• Preferred experience of two to five years in Medical Information and/or the pharmaceutical industry.

• Experience in a Contact Center and within the Pharmaceutical industry is preferred.

• Preferred skills in project management and time management.

• Proficiency in technology related to telephony, Medical Information databases, Microsoft Office, and video conferencing platforms is preferred.

• Therapeutic expertise is required.

• Ability to critically evaluate medical literature is essential.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities