Medical Inbound Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming calls from patients, healthcare clients, and service providers.

• Provide precise information and assistance related to healthcare policies and procedures.

• Address patient inquiries, resolve issues, and follow up to ensure a satisfactory resolution.

• Keep comprehensive records of customer interactions and transactions.

• Comply with HIPAA and other pertinent healthcare regulations.

• Collaborate with other departments to escalate and efficiently resolve complex issues.

⛳️ Requirements

• A minimum of 1-2 years of experience in customer service, call center, or healthcare settings is preferred.

• Basic knowledge of medical billing, insurance claims, and healthcare terminology.

• Excellent communication and interpersonal skills.

• Capability to manage inbound calls in a professional and efficient manner.

• Strong attention to detail, accuracy, and exceptional time management skills are crucial.

• Must possess outstanding communication abilities in English, both written and spoken.

• Proficient data entry skills, with a typing speed of 40 WPM or higher, are necessary.

• Must demonstrate the capability to handle and safeguard confidential information.

• Ability to work from home with a reliable internet connection and a backup option.

🏝️ Benefits

• Maternity & Paternity Leave

• Government Contributions (SSS, Pag-ibig, Philhealth)

• 13th Month Pay

• Paid Holidays

• Bereavement Leave

• Paid Vacation Leave

• Paid Sick Leave

• Work from Home

• Equipment/company computer is provided

• Night shift differential pay of Php 1,000

• De Minimis Php 1,000 monthly bonus upon regularization

• HMO upon regularization