Medical Collection Representative

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Manage a high volume of outbound and inbound calls with professionalism and assurance.

• Negotiate payment plans that align with both customer needs and company objectives.

• Consistently achieve and surpass performance indicators (quality, compliance, collections).

• Keep precise records and adhere to all necessary laws and standards.

• Quickly establish trust through active listening, empathy, and effective communication.

⛳️ Requirements

• Must communicate clearly, both orally and in writing, using proper grammar and telephone etiquette along with the provided electronic tools.

• Capable of navigating various computer applications and databases.

• Skilled in multitasking, able to communicate via phone while managing multiple computer systems simultaneously.

• Proficient in overcoming objections and challenges to successfully negotiate payments.

• Dependable and accountable; arrives punctually and utilizes time effectively.

• Exhibits professional judgment in all dealings.

• Aware of sensitive personal information (SPI) and sensitive consumer data (such as Protected Health Information (PHI)) while ensuring confidentiality.

• Competent in using provided tools to perform basic mathematical calculations involving addition, subtraction, multiplication, division, and percentages.

• Self-motivated and dedicated to professional growth.

• Willingness and capability to achieve Professional Collections Specialist (PCS) certification within one year of hire, with expenses covered by the company.

• High School Diploma or equivalent (e.g., GED) is required.

• Ability to successfully complete the company's collector training program.

• Must pass initial and ongoing identity, criminal, and background checks.

🏝️ Benefits

• Paid medical insurance with tailored plan selection assistance.

• Company-sponsored Short-Term Disability and basic Life Insurance.

• Optional benefits including Dental, Vision, Long-Term Disability, and additional Life Insurance.

• Generous Paid Time Off (3 weeks accrued annually, increasing with tenure), along with holidays and make-up time.

• 401(k) plan with the option to contribute any awarded annual discretionary bonus.

• Equipment provided by the company.

• Access to the Perks employee discount program (covering retail, travel, food, and entertainment).