Medical Billing Specialist – Dental

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Submit dental insurance claims using electronic claims submission systems.

• Assist in the transition of the practice from manual to electronic claims processing.

• Oversee accounts receivable (A/R) and follow up on pending insurance claims.

• Perform payment posting and reconcile insurance payments.

• Investigate and resolve any outstanding billing and reimbursement issues.

• Verify patient insurance eligibility and benefits.

• Navigate through insurance portals and electronic claims submission platforms.

• Coordinate and follow up on patient treatment plans.

• Communicate with insurance companies regarding claims, benefits, and reimbursement status.

• Professionally answer inbound phone calls.

• Make outbound calls to both patients and insurance companies.

• Schedule and manage patient appointments.

• Manage and respond to emails effectively.

• Maintain accurate patient records in Eaglesoft and other practice management systems.

• Provide general administrative support to enhance office efficiency.

⛳️ Requirements

• Previous experience in medical or dental billing is required.

• Dental billing experience is highly preferred; however, candidates with a strong medical billing background are encouraged to apply.

• Comprehensive knowledge of claims submission, accounts receivable (A/R), insurance verification, and payment posting.

• Experience in using insurance portals and electronic claims submission systems.

• Proven experience following up on denied, delayed, or outstanding insurance claims.

• Experience with Eaglesoft is preferred.

• Candidates familiar with similar dental practice management software, such as Open Dental, are also welcome to apply.

• Excellent attention to detail and a high level of accuracy.

• Strong organizational and time management skills.

• Reliable, dependable, and committed to a long-term position.

• Self-motivated and capable of working independently with minimal supervision.

• Strong analytical and problem-solving abilities.

• Professional verbal and written communication skills in English.

• Comfortable communicating with patients and insurance companies via phone and email.

• Quick learner who can adapt to new software and workflows.

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with the camera on when required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.