Medical Billing Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Welcome our patients with a warm and upbeat attitude.

• Address and resolve customer inquiries aiming for a single-call resolution.

• Maintain and update confidential patient information and insurance billing records.

• Process credit card transactions efficiently.

• Oversee tasks within our internal work queues, updating information as required.

• Handle patient inquiries received through our website, responding via phone to discuss issues and provide solutions.

• Collaborate with collection agencies to ensure accurate information is updated and provided.

• Address requests from attorneys for balance inquiries and correspondence, while also updating and billing insurance.

• Complete the workflow for self-pay patient accounts, which includes reviewing correspondence, posting payments, and resolving any issues.

⛳️ Requirements

• Demonstrated experience in handling a high volume of calls in a call center or customer support setting is preferred, with prior healthcare experience being a significant advantage.

• Exceptional communication abilities and a professional demeanor are essential.

• Capable of working effectively under tight deadlines.

• Strong written and verbal communication skills with a focus on customer service.

• Detail-oriented individuals who are both team players and highly self-motivated.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Prolonged periods of sitting at a desk and working on a computer are required, along with the capability to lift and carry items weighing up to 10 pounds occasionally.

🏝️ Benefits

• Health insurance

• 401(k)

• Paid time off

• Competitive benefit packages available

• Paid holidays

• Continuous training and development programs

• Opportunities for virtual and in-person events to connect with your team.