Medical Assistant, Questionnaire Review

This is a fully remote position, open to applicants in United States.

📋 Description

• Navigate and operate within our proprietary electronic medical record system to assess and process patient health information, determining outcomes for various medical and specialty examinations.

• Review a diverse array of examination documentation, test results, assessments, and information, and through phone interviews with Service Members and Veterans, produce a clear, comprehensive, and concise final output.

• Collaborate with providers, Veterans, and Service Members via the call line to ensure examinations adhere to regulatory and contractual requirements for compensation and benefit rating purposes.

• Demonstrate the ability to shift focus and multitask while maintaining a professional demeanor to meet the needs of customers and providers.

• Identify urgent behavioral health issues and initiate intervention as necessary.

• Stay informed about the contract requirements.

• Utilize guidelines and licensed support to ensure clear, comprehensive, and concise exam documentation that accurately reflects the conditions of Service Members or Veterans and complies with contract requirements.

• Document test results.

• Educate and assist providers, Veterans, and Service Members in navigating and using medical history information for pending and prior disability claims during the appointment paperwork process.

• Identify and assess examination documentation that necessitates immediate follow-up for behavioral health issues and initiate the high-risk intervention protocol.

• Complete system-generated tasks to process examination documentation.

• Communicate via telephone (approximately 50%) and email with contracted providers, Veterans, and Service Members to retrieve necessary Disability Benefits Questionnaire information and provide education regarding required contractual protocols.

⛳️ Requirements

• Vocational or Technical Training/Education in a medical-related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the following four courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases, or an equivalent combination of education, experience, and/or applicable military experience will be considered. MA’s with certification are highly preferred.

• Ability to type at a speed of 40 words per minute.

• Knowledge of healthcare documentation, including medical, behavioral, and psychological terminology.

• Excellent verbal and written communication skills, including strong telephone etiquette and interpersonal abilities.

• Proficient understanding of technical writing.

• Ability to identify lab results and ancillary services.

• Experience using a computer and Microsoft Office, particularly Microsoft Word, to create, copy, edit, send, and save documents.

• Ability to interpret medical documentation.

• Experience working within an Electronic Medical Record system.

• Availability to work Monday through Friday from 8:00 AM to 5:00 PM CT or 10:00 AM to 7:00 PM CT.

• A distraction-free, dedicated workspace in the home for a home office.

• Access to high-speed internet (cable or fiber optic).

• Bonus Points If You Also Have:

• Experience navigating Microsoft Teams.

• Home Health or Hospice care experience.

• Military experience.

🏝️ Benefits

• MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

• We offer a competitive compensation package that includes a competitive salary, medical benefits, PTO, holiday pay, and more.